Guest Information & Welcome Guide
Welcome to Two Rivers Ohakune, an adults-only boutique accommodation property in Ohakune, New Zealand. This guest information and welcome guide contains everything you need to know about your stay, including Wi-Fi access, breakfast hampers, private hot tubs, check-in and check-out information, local recommendations, safety information, parking, laundry facilities, and answers to frequently asked questions.
Welcome
We are delighted that you have chosen to stay with us and invite you to relax, unwind, and enjoy the unique surroundings of Two Rivers.
Our aim is to provide an experience that combines eco-luxury, serenity, and privacy.
Our hope is that you reconnect with nature while enjoying thoughtful comforts and warm hospitality. This page describes the room and facilities at Two Rivers Ohakune, with sections covering the following themes:
Welcome
Internet and Media
In Your Suite
Before You Leave
Emergencies
Contact Details
If you want to know more about Ohakune, Ruapehu and Tongariro then you may want to review our evolving Experience Tongariro page.
Our suites are intentionally designed to be cosy, comfortable, and efficient, perfectly suited to the two and three-night escapes that many of our guests enjoy. Every detail has been carefully considered to create a relaxing and welcoming environment.
If something isn't quite right, or if there is anything more you need, please don't hesitate to ask Scott or Ula. We are here to make your stay special and are always happy to help. We greatly appreciate the opportunity to resolve any concerns while you are with us.
Since purchasing Two Rivers in 2024, we have continually invested in improving both the guest experience and our sustainability initiatives. We are proud to hold Qualmark Gold accreditation, Quality Assured status through Bed & Breakfast Association New Zealand, and to have been awarded the Rising Star Bed & Breakfast of the Year 2026. While we are honoured by this award, we see it not as a destination but as encouragement to keep improving and delivering exceptional experiences for our guests.
Thank you for being part of our story. We hope your time at Two Rivers is peaceful, memorable, and everything you hoped it would be.
Internet and Media
Wi-Fi
Two Rivers has an ultra-fast 4 Gbps fibre broadband and Wi-Fi 7 mesh network, you can enjoy unlimited data during your stay. Connecting to WiFi is easy, you will find a wooden Wi-Fi Access Card in your suite. Tap your phone on it, or on the rear scan the QR code or enter the password. To ensure fair and secure access for all guests, we use an industry standard captive WiFi portal. Please speak to Scott or Ula if you have any connectivity issues during your stay.
When connecting for the first time, you'll be asked to provide your name, email address, and phone number. Your privacy is important and we follow GDPR privacy principles. When you connect you can opt out of welcome and follow up emails. If you accept emails then we will send a welcome email with information about Two Rivers and the local area, followed by a brief courtesy email after your stay.
Cell Phone Coverage
As with many rural locations, mobile phone coverage can vary depending on your network and device. Ohakune has 5G coverage for some carriers. If you experience a weak or inconsistent mobile signal, we recommend connecting to the property's Wi-Fi network and using Wi-Fi Calling or your preferred messaging app for calls and messages.
Television
If you'd like to watch live New Zealand television channels, we recommend using the Freeview app. Satellite channels are no longer connected.
For the best viewing experience, our televisions are connected via Ethernet wherever possible, ensuring fast and reliable streaming. We've included complimentary access to Netflix, Amazon Prime Video, and Neon for your enjoyment.
We know that some guests prefer to use their own streaming service or to change the language of the TV. If you change the language settings, we'd appreciate them being returned to English before departure. If you sign in to your own streaming services, please remember to sign out before departure. If you let us know, we'll also check that your accounts have been removed before the next guest arrives.
Social Media
If you'd like to revisit your memories of Ruapehu, see what's happening around the region, or experience Two Rivers through the changing seasons, we'd love to stay in touch on social media. Follow us on Facebook and Instagram, where we share local highlights, seasonal scenery, special moments from around the property, and inspiration for your next visit.
In Your Suite
Seating arrangements
Our seating has been carefully selected based on guest feedback to provide a comfortable space to relax and unwind. Each suite includes comfortable armchairs and a low table, while bistro seating remains available on the deck for guests who enjoy breakfast outdoors.
If you would be more comfortable with a higher seat, please let us know. We are happy to replace the armchair with a high-back chair where possible. Your comfort matters to us, and we would much rather assist during your stay than learn afterwards that something could have been improved.
Breakfast
Our breakfast hamper is designed to offer privacy, flexibility, and a relaxed start to your day. Rather than a shared breakfast at a fixed time, you can leave early for a mountain adventure or take things slowly and enjoy breakfast at your own pace. Read more about our accommodation here.
We are a sustainability-minded property. The items in your hamper are purchased on the morning of your arrival from our small local supermarket. Buying locally reduces unnecessary travel, supports our shopkeeper and their staff, and contributes to the wider Ohakune community.
As many of our guests travel from Europe, we include items such as meats, cheeses, and rye bread, which have been warmly received. We know breakfast preferences can be personal and cultural, so if there is something you particularly value, we would be pleased to hear your feedback.
We provide enough plates, bowls, cups, and glasses for a two-night stay, and we are happy to replace any used items with clean ones at any time if you let us know.
Hot Tubs
The Rua Awa and Mangawhero suites include private hot tubs. Rolled spa towels are provided for your convenience. If you are travelling as a group of four and using the Mangateitei and Mangawhero suite, you are welcome to share that hot tub. Each hot tub has privacy screens for your comfort and discretion. If you are unsure how to use them, please just ask.
You are welcome to take drinks into the hot tub. For safety reasons, we ask that only the plastic drinkware provided is used around the hot tubs. Broken glass in the pool would require a full water replacement, which needs 48 hours to reheat and may prevent you or future guests from using the facility.
The hot tub is set to 39°C for comfort and energy efficiency, and we kindly ask that you do not alter the temperature. You are welcome to turn the lights on or off as needed, and to use the jets function. Please avoid using the blower, as it cools the water quickly and may shorten your time in the pool.
Laundry
If you have personal items you would like to wash, then you are welcome to use our washing machines once we have processed all the linen and towels. There is no charge for this service. We simply ask that you load and unload the machine yourself. Please let us know if you would like to use this service and we will happily provide a laundry basket and drying rack. As part of our commitment to sustainable practices, we air-dry all laundry and do not have access to a tumble dryer.
If you prefer, a public laundromat is located in Ohakune beside The Chocolate Éclair Shop, next to BP.
Towels and Linens
At Two Rivers, quality and hygiene are at the heart of everything we do. All towels and linens, with the exception of decorative items (comforter blanket and armchair cushions), are freshly laundered after every stay.
To help reduce our environmental impact, we kindly encourage guests staying fewer than three nights to reuse their towels. If you're staying three nights or longer, or would simply like fresh towels at any time, please let us know and we'll be happy to provide them.
The rolled towels in your suite are our largest towels and are ideal for use with the hot tub.
Thank you for supporting our commitment to sustainable luxury.
Housekeeping
At Two Rivers, we are fortunate to work with Jackie, one of the region’s most respected housekeeping professionals. If there is anything that does not meet your expectations, then please let us know straight away. We are committed to making things right and ensuring your stay is as comfortable and enjoyable as possible.
Before your arrival, your suite was prepared to exacting standards, including a complete linen refresh and comprehensive clean. To provide the privacy and tranquillity that most of our guests value, daily housekeeping is not automatically provided. However, if you are staying for more than three nights and would like a housekeeping service during your stay, we would be delighted to arrange this for you. Simply let us know.
Drying Room
To help you make the most of your outdoor adventures, Two Rivers provides dedicated drying and storage facilities for your convenience.
Rua Awa has its own private drying and storage room, located beside the entrance steps and adjacent to the car park. This space is available exclusively for your use throughout your stay. Access is provided using the small key on your keyring.
Mangateitei and Mangawhero guests share a drying and storage facility. The small key on your keyring will provide access, and we kindly ask all guests to be considerate of others' equipment when using this shared space.
You're welcome to use the dehumidifier and heaters provided to dry clothing, footwear, and outdoor gear after a day of exploring. We simply ask that all equipment is stored tidily and with care.
Smoking and Vaping
To help us maintain the highest standards for all guests, we kindly ask that smoking and vaping are not permitted inside the guest suites or on the decks. During busy periods, it can be difficult to remove lingering odours before the next guests arrive, and we are committed to providing a consistently exceptional experience for everyone who stays with us.
Guests who wish to smoke or vape are welcome to do so in outdoor areas near the rivers, at the entrance to the parking area, or within their own vehicle. We appreciate your understanding and consideration for fellow guests. Our full smoking and vaping policy is outlined in our terms and conditions.
Thank you for helping us preserve the fresh, relaxing atmosphere that makes Two Rivers such a special place to stay.
Parking
Each suite has one dedicated parking space. Additional parking can usually be arranged on request.
Irons and Ironing Boards
Irons and Ironing Boards are available upon request.
Additional visitors to Two Rivers
It goes without saying that our aim is to preserve a peaceful atmosphere for all guests. If you wish to invite visitors to Two Rivers, we kindly ask that you review our terms and conditions, before discussing this with Scott or Ula. In particular, we ask that you and your guests:
Respect the adults-only nature of Two Rivers.
Help maintain the tranquil environment our guests value and expect.
Understand that we may ask visitors to leave if their presence causes disruption or results in complaints from other guests.
Ensure your visitors depart the grounds before 9:00 pm.
In rare situations where these expectations are not respected, we reserve the right to require all visitors to leave the property. Thank you for helping us preserve the peaceful and relaxing experience that makes Two Rivers so special.
Cycle Equipment
Two Rivers is proud to be a partner of the Mountains to Sea cycling network, and we are delighted to support guests exploring this remarkable region on two wheels. You may find further relevant cycling information here. Most guests choose to secure their bikes to their vehicles; however, if you would prefer sheltered storage, we can make space available in our garage.
We also have a selection of basic tools, pumps, and a pressure washer available to help keep your bike in top condition during your stay. While we do not stock spare parts, we have a strong relationship with the team at TCB in Ohakune. They offer professional servicing, repairs, and a comprehensive range of parts and accessories should you need assistance. TCB also offer cycle rentals, please tell them you are staying at Two Rivers to receive a discount.
Before you leave
We always enjoy the opportunity to say goodbye and thank our guests personally, but please don't feel obliged. If you have a long journey ahead or would simply prefer a quiet departure, that's absolutely fine.
As Ula and Scott both work full-time alongside hosting at Two Rivers, we may occasionally be unavailable due to morning meetings or other commitments. If you would like to see us before you leave, a quick WhatsApp message is the best way to let us know. We will do our best to meet you or follow up shortly afterwards.
We want your departure to be as relaxed and convenient as the rest of your stay. Safe travels, and thank you for choosing Two Rivers.
Check Out Time
Our check-out time is 10:30 am. This is to help Jackie, our housekeeper, have sufficient time to prepare the suites to her exacting high standards, particularly during peak periods. If you think you may want a later check-out please let us know as early as possible. Your request will be subject to incoming bookings and housekeeping requirements.
Keys
If you would like to say goodbye then please knock at the door and we will take the keys from you. If you would prefer a quiet exit, then we provide a secure key drop. On the side of the main house, opposite the car parking area, you will see a double door with a metal sign. Underneath this is a letterbox, please deposit your keys there.
Breakages
Occasionally, accidents happen, and we completely understand that items can sometimes be damaged or broken during a stay - we just ask you to tell us as soon as possible. If we know something is damaged, then we can try and arrange a repair before the next person arrives. We want you to be safe and comfortable, and we also want to ensure the next guest has all the resources they need on arrival.
Honest communication is all we ask for. We greatly appreciate your assistance in helping us maintain the high standards that all guests enjoy at Two Rivers, particularly during our busy summer season.
Towels, linens, cups, plates etc....
Please don't feel any need to tidy up before you depart. Simply relax and enjoy your stay.
Jackie, our wonderful housekeeper will take care of all cleaning, laundering, and preparation to the high standards that Two Rivers is known for. While some guests prefer to wash their cups, plates, and bowls, and we provide facilities for this if you wish, there is absolutely no expectation that you do so. Housekeeping is all part of the service, and we'd much rather you spend your time enjoying your stay than worrying about cleaning up.
If you would like to come back...
There are a number of ways to book your stay at Two Rivers, however our best available rates are always offered when you book directly through our website using the Book Now button. Booking directly supports small, independently owned accommodation providers. Instead of paying substantial fees to international businesses, your payment helps further investment of Two Rivers. The money stays in the region, and you can enjoy enhanced quality, comfort, and our unique experience on your next stay. Thank you for choosing to support locally owned hospitality. We truly appreciate it.
Lights, fans and security
As part of our commitment to sustainable hospitality, we kindly ask that you switch off any electric blankets, heaters, and lights before you leave. The one exception is the bathroom light, which we ask you to leave on. This allows the extraction fan to continue ventilating the suite and helps maintain a fresh, healthy environment for incoming guests.
Please ensure all doors are locked and your keys are returned to Scott or Ula, or deposited in the drop box opposite the car park.
Emergencies...
Emergency Services: Dial 111
Property Address:
44 Burns Street
Ohakune 4625
Alarms
During your stay, you may hear one of two alarms:
Smoke Alarm System
Each suite is fitted with a smoke detector, and all alarms on the property are interconnected. This means that if a smoke alarm is triggered in one suite, it will be heard throughout the guest accommodation and the main house. So, if the toast gets a little too enthusiastic, everyone may know about it!
Ohakune Fire Brigade Siren
You may also occasionally hear a siren from elsewhere in town that sounds similar to an air-raid siren. This is used to alert members of our local volunteer fire brigade and is a normal part of life in our community. Please be assured that this town siren is not a public warning system and does not require any action on your part.
If you have any concerns about alarms or safety during your stay ask. Your comfort and peace of mind are important to us.
Earthquakes, Tsunami and Volcanoes
New Zealand is a geologically active country, and while significant events are uncommon in Ohakune, we'd like all guests to feel informed and reassured during their stay.
Volcanoes
Ruapehu, Tongariro and Ngauruhoe are closely monitored active volcanoes. Periods of minor volcanic unrest are normal and do not usually affect daily life in Ohakune. If there was an eruption then we ask you to stay in your room, close all windows and doors and await instructions.
Earthquakes
Although Ohakune is some distance from New Zealand's major fault lines, you may occasionally experience an earthquake. Most are minor and pass quickly. If you feel concerned during an earthquake, remember to Drop, Cover, and Hold until the shaking stops. If you are in bed, then that is the safest place - but protect your head/neck with a pillow.
Tsunamis
Tsunami is not a concern at this elevation.
If an unusual event occurs and you are unsure what to do, please remain calmly inside your suite, close all doors and windows, and await further instructions from emergency services or your hosts.
Your safety and peace of mind are important to us. If you have any concerns at any time during your stay, please contact Scott or Ula.
Fire
Your safety is our highest priority. Each suite is equipped with a fire extinguisher; however, in the event of a fire, our strong preference is that you evacuate immediately and move to a place of safety rather than attempting to fight the fire yourself. All suites are fitted with interconnected smoke alarms, meaning that if an alarm is activated, it will be heard throughout the guest accommodation and the main house. If you need to evacuate:
Leave the building immediately.
Proceed to the assembly point at the entrance to the car park.
Call 111 and ask for Fire and Emergency New Zealand.
Provide our address: Two Rivers Ohakune
44 Burns Street, Ohakune
Once safely outside, please remain at the assembly point and await further instructions.
Flood
Two Rivers is located beside two beautiful, but highly dynamic, mountain-fed rivers. River levels naturally rise and fall throughout the year and can increase quite quickly during periods of heavy rainfall or spring snowmelt, particularly between October and December.
It is extremely unlikely that your accommodation will be affected by flooding. Scott and Ula will warn you if a significant event is expected. If you have any concerns at any time, please move to the roadway directly opposite our main entrance, which leads to higher ground. Should an unexpected event occur, please follow any instructions given and prioritise your personal safety.
For most of the year, the rivers are simply part of the peaceful natural environment that makes Two Rivers such a special place to stay.
Accidents and health care
While we hope your stay is entirely carefree, accidents can occasionally happen. During winter, decks and outdoor surfaces may become frosty or icy. To help keep guests safe, we have installed anti-slip matting, grip tape, and outdoor lighting. Solar lamps are also provided during late evening hours.
Scott is a trained and certified first aider and is available to assist if needed. Please don't hesitate to ask for help. A first-aid kit is available in the house, and we can usually provide paracetamol for minor discomforts. We are unable to supply other medications.
For additional healthcare needs, the following services are available nearby:
Pharmacy and over-the-counter remedies: Available in Ohakune town centre.
Medical Centre: Raetihi.
Minor Injury Unit: Taumarunui Hospital.
Emergency Department: Whanganui Hospital.
If you believe that you or someone else is experiencing a medical emergency, call 111 immediately and ask for an ambulance. Please provide the address:
Two Rivers Ohakune
44 Burns Street
Ohakune 4625
Your health, safety, and wellbeing are important to us, and we will do everything we can to assist should the need arise.
A final word
Questions about Two Rivers Ohakune, facilities in Ohakune, visiting Tongariro National Park, local restaurants, mountain weather, walking trails and sightseeing can often be answered by Scott and Ula during your stay.
At Two Rivers, we're passionate about helping our guests create wonderful memories and enjoy the very best experience possible.
We're proud that the vast majority of our guests rate their stay 9 or 10 out of 10, and our goal is for every guest to leave feeling that Two Rivers has exceeded their expectations. While we're always striving for perfection, we're also human and occasionally get things wrong.
If something isn't quite right during your stay, please let us know as soon as possible. We'd much rather have the opportunity to resolve an issue while you're here than learn about it after you've departed.
Thank you for choosing Two Rivers. It is a privilege to host you, and we hope your time here is peaceful, memorable, and leaves you eager to return.
Last Updated: July 2026