Frequently Asked Questions
Answers to your questions about staying at Two Rivers Ohakune
What to expect...
Planning a stay at Two Rivers Ohakune? Here you'll find answers to the questions guests most often ask about our adults-only boutique accommodation, including breakfast, hot tubs, sustainability, accessibility, booking direct and exploring Tongariro National Park.
If you need further information then please contact us.
Before you book
Are you dog-friendly?
Unfortunately we cannot host your four-legged companion. We hope you can treat them to their own holiday while you enjoy a break with us at Two Rivers.
Are you child-friendly?
Two Rivers is designed as a couple’s or solo traveller’s retreat. Our suites are not set up for children, so we recommend booking only for adults.
What is the minimum stay?
Rua Awa and Mangawhero Suites have a two-night minimum stay. Mangateitei Suite is available for single-night bookings.
Is Two Rivers environmentally sustainable?
Yes, and in March 2026 Two Rivers Ohakune was rated as Gold by Qualmark (New Zealand tourism's official mark of quality).
We have prioritised locally purchased, NZ made and sustainable products; onsite composting; full recycling; and introduced bait stations. Whenever possible, we only use local contractors. Sometimes we need items to be delivered, and we primarily use existing/regular supply routes. We have removed significant areas of non-native species as well as clearing and replanting native species on our riverbanks.
Thirty-Three Solar Panels, EV charging and battery storage were introduced in April 2026. At the time of purchase, it is estimated that this will provide 81% of our annual power requirements for the guest suites and residential home. We are also looking at further improving our water heating efficiency and reducing the total system load. As we push forward with our sustainability journey, we hope to enhance this story even further.
When you book
Why choose Two Rivers Ohakune?
Two Rivers offers boutique adults-only accommodation in Ohakune with thoughtfully appointed suites, peaceful riverfront surroundings, complimentary breakfast, and easy access to Tongariro National Park and Mt Ruapehu. As a Qualmark Gold accredited property, we focus on sustainability, personalised hospitality, and direct guest experiences.
Why should I book direct with Two Rivers Ohakune?
Booking direct gives you access to our best available rates, any exclusive offers, direct communication with the owners, and personalised assistance when arranging your stay.
Do you have payment options?
We use a third-party booking system that details credit card options at the time of booking. Please note that the booking provider levies a surcharge for all cards. Payment is taken 14 nights before arrival or immediately if your stay is less than two weeks away. If you are booking well ahead of time, and have a NZ bank account then we can arrange direct bank transfer upon request.
Is Two Rivers suitable for guests with mobility considerations?
Please contact us to discuss your specific needs and we will advise which suite may be most suitable.
What is included in the room rate?
All bookings include in-room continental breakfast supplies, luxury linens, toiletries, and access to on-site facilities such as the drying room, BBQ, and storage for skis or bikes. Rua Awa and Mangawhero also include private hot tubs. Your room will be spotlessly clean when you arrive, and if you stay more than three days we will clean on your request. Our aim is to provide privacy during your stay. There are no additional charges for cleaning.
Is breakfast included?
Yes a continental breakfast hamper will be waiting in your room at check-in.
Is WiFi free?
Yes. We provide complimentary WiFi throughout the property using a WiFi 7 mesh network powered by a 4 Gbps fibre connection. It is suitable for streaming, video calls and remote work.
Do you offer special packages?
Yes, we often run seasonal offers and direct booking specials. Our booking site will always show the most competitive pricing we can offer. From time to time, we will run special offers, so check our front page or socials. If you require multiple rooms, then please contact us for a multi-room package deal. Our guests enjoy preferred rates at The Cyprus Tree restaurant and with TCB for cycle and snow equipment hire. We're happy to arrange these benefits during your stay.
Do you offer early check-in?
Early check in is by appointment and subject to availability of the room and housekeeping. Because the booking system is highly dynamic, it is best to confirm with us the day before arrival. In most cases we can safely store your baggage, even if we cannot offer room access.
Do you offer late checkout?
This depends upon bookings on the evening of your departure. If the room is to be unused then we can generally offer a late checkout. If the room is in use then it will depend upon your requirements. Please speak to us on arrival, or as early as possible during your stay, and we will try to assist.
What is your cancellation policy?
Our cancellation policy may change from time to time and is available on our terms and conditions page.
Is payment required at booking?
If booking direct from this site, then payment is taken 14 days before arrival. If your booking is less than 14 days away, then it will be taken immediately. If you book through other channels then payment conditions will be subject to their business model.
Do you have mountain views?
The Mangateitei and Mangawhero Suites have excellent views to the summit of Mt Ruapehu. The Rua Awa suite has partial views.
Do you have a Guest Information & Welcome Guide?
Yes, this can be found here.
Getting here
Where is Two Rivers located?
We’re at 44 Burns Street, Ohakune. Just a short walk from cafés, restaurants and shops, and within easy reach of Mt Ruapehu, Tongariro National Park and the Whanganui River.
Is there parking available?
Yes, each room has one dedicated parking space. If additional parking is required then please enquire.
Do you have EV charging?
We have a 6 kW charger available for guest use. Once the batteries are fully charged, then we can direct excess solar to the charger for you to consume for free. This is clearly time of day dependent. Sorry, we are unable to charge your vehicle from the batteries or the grid. There are multiple charging options in Ohakune town centre.
How close is Two Rivers to Ohakune?
Ohakune village centre: 10 minutes on foot via the forest path, 3 minutes by car.
Are restaurants within walking distance?
Yes, there are multiple restaurants, cafés and bars within a 15-minute walk of Two Rivers.
How close is Two Rivers to Tongariro Alpine Crossing?
The Tongariro Alpine Crossing trailhead: ~30 minutes by car/shuttle. Depending on your chosen Shuttle provider, times may vary.
How close is Two Rivers to Turoa Ski Area?
Tūroa Ski Area: ~20 minutes by car or shuttle.
How close is Two Rivers to Whakapapa Ski Area?
Whakapapa Ski Area: ~40 minutes by car.
Can I walk to restaurants from Two Rivers?
Yes. There is a beautiful riverside path, through a beech forest that goes into the town centre. This is a beautiful experience, and takes approximately 15 minutes. It is also possible to walk on the road side which is slightly shorter.
How far is the Ohakune Junction?
Ohakune Junction is approximately 3 km or a 45 minute walk (each way). It's just a couple of minutes by car. Please note that taxi services are not always available in Ohakune.
During your stay
What time is check-in and check-out?
Check-in is between 4pm and 10pm. Check-out is by 10:30am
Are laundry facilities available?
Guests may use the property's washing machines after housekeeping requirements have been completed. Laundry baskets and drying racks can be provided on request.
Do the suites have kitchen facilities?
Each suite includes a kitchenette with a fridge, toaster, kettle, espresso machine, and breakfast supplies. Rua Awa also has a microwave. BBQ facilities are available on request.
What activities are available nearby?
From skiing and snowboarding at Mt Ruapehu to hiking the Tongariro Alpine Crossing, cycling the Old Coach Road, or canoeing the Whanganui River, there’s something for every season. Please review our Experience Tongariro page.
Do the suites have private hot tubs?
Rua Awa and Mangawhero Suites each have a private hot tub.
The Mangateitei Suite does not have a hot tub, but guests often enjoy Ohakune’s local wood-fired hot tubs as an alternative.
How often are hot tubs cleaned?
The hot tubs are professionally maintained by a professional contractor. They are serviced at least weekly. They are generally used by only a small number of guests between cleans. We recommend you rinse before using the hot tub and shower after.
Are hot tubs available year round?
Yes, we maintain them at 39°C year-round. It is healthier for the hot tub if they are constantly heated and maintained.
Are Spa Towels Provided?
Yes. When you arrive you will find two extra-large Spa Towels in the bathroom waiting for you.
Help us to help you...
We hope these Frequently Asked Questions are helpful, but if you consider anything to be missing then please let us know
Contact us
44 Burns Street, Ohakune,
Ruapehu, 4625, New Zealand
Directions (Google Maps)
Phone Scott: +64 22 035 7765
info@tworiversohakune.com