Privacy Policy

Last updated: 9 December 2025

Here you will find how we Two Rivers Ohakune collect, use and disclose your information, and how you can correct or change your Personal Information.

About our Privacy Policy
Two Rivers Ohakune offers accommodation to paid guests.

To perform our Services we need various information from you as a:

1. Customer, being the person purchasing accommodation; or

2. Recipient, being the person entitled to stay at the accommodation.

We also collect information from you when you visit https://www.tworiversohakune.com/ (Website), to contact you or to otherwise market our Services to you.

By using our Services or otherwise providing information to us or accessing our Website, you agree to the collection, use and disclosure of your information as set out in this Privacy Policy.

You agree and confirm that you have read and accepted our Privacy Policy. If you have not read, or if you do not accept, our Privacy Policy, you are not authorised to use our Services or to access our Website or to otherwise deal with us.

We may update this Privacy Policy from time to time and we encourage you to regularly check the Privacy section on the Website to ensure you are aware of our current Privacy Policy. You should check from time to time to see if the Privacy Policy has changed. By continuing to use the Website and our Services, you agree to be bound by the amended Privacy Policy.

Collection of Information
We collect various information about you. This information includes:

1. Personal Information
Information that personally identifies you such as your name, address, email address and phone number, being:

a. personal information provided by you when engaging us to provide Services, or that we require to provide our Services (including personal information of Recipients); or
b. personal information provided by you for any other reason, including enquiries you submit and otherwise through use of our Website.

2. Non-Personal Information
Information that does not personally identify you, being:

a. non-personal information provided by you when using our Website or for any other reason, including enquiries you submit;
b. information collected by us through click tracking in relation to your use of our Website, including content you upload and content you access;
c. aggregated data, which tracks traffic to our Website — including device identifier, server address, IP address, domain, platform, browser, search terms used, pages accessed, links clicked, and date/time of visits;
d. “cookies”, which are pieces of information transferred to your computer hard drive for record keeping.

By allowing us to use your information (including Personal Information), we can provide you with the relevant Services you require and market our Services to you. Failure to provide information may result in certain Website functions or Services not being available to you.

Use of Personal Information

The Personal Information we collect may be used for the following purposes:

a. verification of your identity and to protect the integrity of our Website;
b. to answer enquiries you submit with us;
c. to fulfil our Services to you;
d. to connect you and Third Party Suppliers;
e. to collect money from you to complete a purchase through the Website;
f. to provide information, advice and guidance as part of our Services, including that tailored to you;
g. to monitor your use of the Website and Website performance;
h. to assist in providing better Services by tailoring them to your needs;
i. to request or obtain feedback about our Services;
j. to provide information about our offerings we think you may be interested in;
k. to send you information we think you may reasonably be interested in, including newsletters;
l. to promote or market special offers related to our Services or the industry in general;
m. to protect and/or enforce our legal rights and interests;
n. for any other use authorised by you or under the Privacy Act 2020.

If you do not wish to receive communications from us (excluding items necessary to deliver our Services), you may unsubscribe.

Disclosure of Personal Information
We may disclose your Personal Information:

1. to Third Party Suppliers and their employees and officers;

2. to our contractors and business partners, including:
   a. marketing agencies, analytics providers and market research providers;
   b. lawyers, accountants, auditors, insurers, financiers and other advisors;
   c. IT service providers and cloud-based system providers.

3. to comply with laws or regulations, enforce our terms, protect safety, or satisfy governmental requests.

We take reasonable steps to protect your Personal Information. However, no Internet transmission is completely secure, and we cannot guarantee security.

Accessing and Updating your Personal Information
You have rights of access, correction, erasure, or restriction over your Personal Information. You may request this by contacting our privacy officer, Scott Tansley, at:

📧 info@tworiversohakune.com

No fee is required unless your request is unfounded, repetitive or excessive.

Advertising and Links
We may provide links to third-party sites that may not follow the same privacy practices. You acknowledge:

• you are responsible for reviewing third-party privacy policies;

• we have no control over these policies;

• information you submit on social networks may be viewed by others.

Non-Personal Information – Website Use
When accessing our Website, some Non-Personal Information (IP address, browser, device, etc.) may be recorded in a “cookie”.

We may use cookies, tracking pixels and related technologies to:

a. track traffic and user behaviour;
b. ensure advertising is shown to appropriate audiences;
c. enable login-free access to certain Website functions;
d. pre-populate information to improve your experience;
e. maintain user preferences;
f. serve targeted and remarketing advertising (e.g., Google, Facebook).

You can refuse cookies, but the Website may not function properly.

Other Use and Disclosure of Non-Personal Information

We may:

• use and disclose Non-Personal Information as described earlier;

• use it for research and analysis;

• provide or license Non-Personal Information to third parties (but not Personal Information except as allowed in this Privacy Policy).

Rights to Information
Information we hold about you is controlled by Grand Gestures NZ Limited, who is responsible for your Personal Information.

We may transfer or license information (including Personal Information) to affiliates or third parties in the event of a sale of our business.

Severability
If any part of this Privacy Policy is invalid, illegal or unenforceable, the remaining provisions remain effective.

Applicable Law
This Privacy Policy is governed by New Zealand law. You submit to the non-exclusive jurisdiction of the New Zealand courts.

Enforcement by Third Party Suppliers
A Third Party Supplier may enforce this Privacy Policy against you.

Further Information
For any questions or issues relating to this Privacy Policy, please contact:

Scott Tansley
📧 info@tworiversohakune.com

You have a right to make a complaint to the New Zealand Privacy Commissioner, but we would appreciate the opportunity to address your concerns first.

Thanks again,
Two Rivers Ohakune